Position Details: Network Engineer_L1

Description:

L1 engineer-

 Job Description For Network L1:-

·         You should be able to Monitor the IT Infra structure/ Network Links for its availability, capacity usage, hardware and OS errors and failures.

·         Handle first-level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels.

·         Timely escalation of incidents to higher levels when required. Log file monitoring for errors.

·         Perform daily, weekly and monthly reports proactive housekeeping and monitoring activities Vendor co-ordination.

·         Perform basic Service Requests based on Standard Operating Procedures. Follow quality / security process defined for the engagement

·         Coordination with Internal team(NOC and Field) for incident management resolution and update to customer on timely basis

·         Manage Customer escalation efficiently and highlight the same to manager for any further issue.

·         Need to handle Delivery issues with customer for ongoing link delivery through SDM.

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