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Position Details: Network Engineer L1 - Kerala

Location: Kakkanad, Kerala
Openings: 1
Salary Range:

Description:

Company Payroll: Indovision Services Pvt Ltd

Position: Network Engineer

Client : Vodafone idea

Qualification: BE Preferred

Job details

  1. Responsible for maintaining uptime of MPLS links
  2. Daily maintenance and reporting of all links.
  3. Responsible for links churn due to technical issue
  4. Periodic review with customer for discussion on major issue
  5. To handle the technical support for ILL & P2P links

 
  1. Responsible for Fast resolution of customer complaints in given MTTR.
  2. Fast resolution of daily fault tickets in coordination with NOC team/TAC team
  3. Investigating faults in the network and arrange resolution within SLA to customer.
  4. Provide support to Field team to arrange early closure.
  5. Responsible for reducing customer end issue

 
  1. Responsible for testing of new links post-delivery.
  2. Change management on requirement basis.

 
  1. Coordination for bill submission.
  2. Payment collection as per the TAT
  3. PO & document collection
  4. Feasibility coordination & necessary permissions

 

 

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