Roles and Responsibilities: - Single point of contact for any nationwide escalation.
- Single point of contact for any information sought by bank.
- Ensure committed delivery on the project rollout front.
- Ensure committed delivery on the network uptime front.
- Ensure smooth achievement of project timelines.
- Ensure compliance of the Contract and SLAs through supervising the performance of other personnel of the Bidder involved in service deliveries etc.
- Managing/Supervising timely resolution of escalations/tickets via Circle level Project Managers and Bidders NOC.
- Monitor all allotted branches links with due diligence and take follow-up with their backend
team for immediate restoration of all such downlinks as per the SLA uptime. - Contact branches end users to understand the problem while identifying fault.
- Allocate the down-call to all concerned Zonal engineers for immediate action.
Requirements Core competencies, knowledge, and experience: - Responsible for all technical issues concerning the network.
- Point of contact for all technical queries and fault resolution.
- Shall have the primary responsibility of ensuring a smooth network functioning without congestion, and downtime.
- To provide all kind of SLA reports to the designated Bank team as per the schedule and as and when asked by Bank officials.
- Coordinate with concerned ZO/branch for smooth new link commissioning
- Coordinate with bank NSI for restoration of existing links and configuration of new links on Router.
- Maintain database of network provided by concerned bidder.
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