Position Details: IT Manager

Description:

  IT Infrastructure Management

• Oversee the setup, configuration, and maintenance of the organization’s IT infrastructure, including servers, networks, firewalls, and storage solutions.
• Ensure continuous availability of Internet Lease Lines, broadband connections, and manage IVR services.
• Maintain and Implement Active directory domain servers, DNS, Group Policy, DHCP.
• Configure the NAS Storage for user data backup e.g Synology NAS
• Ensure the proper functioning of networks, servers, storage, and data centers.
• Installation the different operating systems Like Windows, Linux, Centos, Redhat.
• Hand on working on Linux/Centos operating systems.

Network and Security Management

• Good Troubleshooting knowledge of Network related issues.
• Cisco & Fortinet Firewall Knowledge and configuration, Web filtering, SSL, VPN, SD-WAN

Site-To-Site VPN.

• Manage and Configure the Manage Layer 2 Switches and Layer 3 Switches.
• Ensure the proper functioning of networks, servers, storage, and data centers.
• Implement security protocols to safeguard network data and infrastructure.
• Oversee system upgrades, troubleshooting, and maintenance to minimize downtime.

  Inventory & Asset Management

• Manage inventory for Company ownership assets and rental assets, ensuring accurate tracking and documentation of all IT equipment.
• Maintain records of asset data, including laptops and toolkits, to ensure accuracy for invoicing and budget management.
• Oversee procurement, allocation, and tracking of IT assets to internal resources and clients.

  Vendor & Supplier Management

• Establish and maintain relationships with key vendors and service providers, ensuring timely delivery of services and equipment.
• Coordinate vendor performance, manage contracts, and handle negotiations for repairs, upgrades, and support services.
• Evaluate vendor-supplied equipment to ensure compliance with company standards and address issues such as receipt of refurbished items.

  Financial & Billing Oversight

• Ensure accurate data entry for monthly rental laptop invoices in Dolibar, along with repair and maintenance cost tracking.
• Review and verify billing annexures and expense records for final approval by senior management.
• Manage budget allocation and reconciliation for IT repairs, upgrades, and replacements to ensure cost-effectiveness and transparency.

  Email Services Management

• Oversee email services across platforms, including third Party HostGator &  Office 365, MDM, Exchange Online, Compliance, Device Management.
• Knowledge of iRedMail Server.

  Data Management & Backup

• Implement and manage data backup strategies for user daily backup
• website data on Hostgator Cloud Server.
• Monitor data storage and retrieval processes on NAS solutions, ensuring regular backups and disaster recovery protocols are in place.

  Security & Compliance

• Manage endpoint security systems, such as Sequrite Antivirus, and ensure consistent security patch updates.
• Monitor and maintain CCTV cameras and Bosch biometric solutions to safeguard the premises and access points.
• Develop and enforce IT policies to ensure data privacy, security compliance, and adherence to internal and external regulations.

  Budget Planning & Cost Management

• Plan and manage the IT department’s annual budget, including tracking and forecasting expenses.
• Prepare comparison sheets and reports on budget usage, repair costs, and cost-saving strategies.
• Analyze repair and maintenance costs to identify areas for improvement and potential reductions.

  Technical Support & Ticket Management

• Oversee the ticket management system to ensure timely support and resolution for technical issues.
• Coordinate troubleshooting efforts for Pearson exam-related queries and support onsite resources for IT issues.
• Provide high-level support for complex technical issues and manage escalations as necessary.

  Software & Specialized Systems

• Manage the Tally server for financial processes and accounting.
• Integrate biometric data with the HRMS system,.
• Ensure that ERP software such as iHRMS, Dolibar, and any industry-specific applications are up-to-date and functioning properly.

  Planning & Continuous Improvement

• Develop and implement IT strategies to support the organization’s growth and improve operational efficiency.
• Conduct regular audits and assessments to ensure systems are optimized and that the IT department aligns with company goals.
• Maintain and troubleshoot the Jio DLT Portal for SMS services.
• Prepare the Company IT policy and DLP policy as per company Requirement.

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