Position Details: TAC Engineer

Description:

Position Title: TAC-1 Engineer
Department: RAN Tech Support

Exp-4-7Yeras 

Experience:

• Hands-on experience working with 4G and 5G Global Network Operators for tasks such as alarm and performance degradation detection, and first-level troubleshooting based on defined process workflows.

• Proficient in collecting logs from system software and hardware using command log masks or GUI-based log collection, following process flows.

• Strong understanding of alarms, KPI counters, and NR features as per 3GPP releases. Skilled in troubleshooting accessibility, mobility, retainability, and integrity issues.

• Additional advantage: Strong analytical skills with hands-on experience in tools like tcpdump, Wireshark, Putty, and SecureCRT.

Required Competencies & Credentials:

• Must have experience working with Global Network Operators and Global Network Service Centers.

• Experience as a front-desk engineer, handling technical queries from global customers.

• Calm and confident in managing customer queries via voice and text.

• Ability to coordinate with cross-functional technical teams to close-loop customer requests.

General Requirements:

• Excellent verbal and written communication skills in English.

Education:

• B.Tech in Electronics and Communication or Computer Science.

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