Position Details: MS Expert (NSP/NFM-P)

Description:

Job Description (JD)

Education and Experience Required:

• 5+ years of professional experience in telecom/IT operations.
• Bachelor of Science or equivalent degree in Computer Science or Electronics or Telecommunications or related fields.

Mandatory Skills:

NSP/NFM-P

• Working knowledge of NSP/NFM-P on FCAPS Functionalities.
• Basics of Linux: command-line proficiency, system navigation, basic scripting (shell/awk/sed).
• Strong understanding of telecom OSS and Trap flow from SBI to NBI via Element Management System (EMS) and Network Management System (NMS).
• Familiarity with fault management processes and alarm correlation mechanisms.
• Ability to perform routine system health checks, including NSP/NFMP Application and its Services monitoring.
• Capable of conducting first-level analysis on system related alarms reported.
• Basic understanding of:
  • Network Topology,
  • Statistics Manager,
  • Discovery Manager
• Regular reporting and escalation of recurring or critical issues to L3 support and tracking to closure.
• Performing trap testing, collecting TCP, debug logs, analysing the logs for diagnosis and Compatibility Checks.
• Handling P2/P3/P4 customer incidents, adhering to defined SLAs.
• Willingness and ability to work in rotational shifts (24/7 support environment).
• Preparation and documentation of known issues, workarounds, and SOPs for future reference.
• NSP Kubernetes Certificate Renewal: Responsible for tracking and renewing expiring certificates; coordinating with Product Support teams and ensuring minimal disruption during renewal activities.
• Application Upgrade Support: Assistance in Application version upgrades by performing pre-upgrade validations, supporting deployment activities, and conducting post-upgrade checks to ensure service continuity and functionality.
• Node Integration: Hands-on experience with NFMP Nodes integrations and disintegrations, SNMP MD5 & DES passkeys generations, Mibs activation.
• Knowledge on Property Resync, Alarms settings, Alarm policies, Alarms Squelching, TCA Policy, for restricting the alarms flow and severities

Additional Preferred Skills (Nice to Have):

• Scripting experience on Shell/Perl/Python and APIs for automating routine tasks.
• Exposure on Oracle PL/SQL, ITIL processes, including Incident, Problem, and Change Management.
• Understanding of SNMP, syslog, and other telemetry protocols.
• Experience with reporting tools and KPI/metrics dashboards.
• Knowledge on Kubernetes, RHOS
• Strong communication and documentation skills.
• Ability to work independently and as part of a collaborative team.

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