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Position Details: E000- Emergency call Enhanced Support Engineer
| Location: | Chennai, Tamilnadu |
| Openings: | 10 |
| Salary Range: | As per market standards |
Description:
Job Description:-
Responsibilties
- Proactive Identification , Monitoring and Reporting of Emergency Calls from NetScout , Splunk and Tracing tools.
- Investigation and analysis of Volte Emergency calls failures
- Working experience to pull out traces and conduct analysis of Emergency calls.
- Need to conduct Pre checks and Post Checks in Maintenance Window and During any Change execution.
- Need to act immediately as soon as a single E000 call failure is observed or reported.
- Need to Coordinate with multiple domain teams such as CPD, CS-PS Core domain team, Incident Management, etc.
Skills Required:
- Must have deep knowledge of Volte IMS , 4g-5g Packet Core nodes and Call flows.
- Engineer must have Volte IMS working experience, preferably Ericsson Products.
- Engineer must have 4g-5g hands on experience, preferably Ericsson Products
- Engineer should possess very understanding of Network call flows of Volte IMS & 4g/5g packet core nodes.
- Should possess very good troubleshooting skills of Volte IMS and 4g/5g domains.
- Should possess good data analytical exposure to work on excel reporting.
- Should have good communication skills.
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