Position Details: Project Co-ordinator

Description:

JOB DESCRIPTION

Job Summary:

We are looking for a dedicated and customer-focused Service Engineer to be deployed as an implant at the customer location. The role involves end-to-end ownership of service delivery, technical support, and coordination for sales-related activities within the Fixed Line Data (FLD) business.

Key Responsibilities:

• Act as a single point of contact (SPOC) for all service and support-related activities at the customer site
• Provide on-site coordination for Fixed Line Data services (Internet Leased Line, MPLS, etc.)
• Ensure timely incident management, First level troubleshooting, and resolution as per SLAs
• Coordinate with internal teams (NOC, backend support, customer and field teams) for issue resolution
• Monitor network performance and ensure service uptime and quality delivery
• Support sales teams in customer engagement, requirement gathering, and solution discussions
• Assist in service provisioning, testing, and handover to the customer
• Maintain proper documentation of tickets, service reports, and customer interactions
• Drive customer satisfaction by proactive communication and regular updates
• Ensure adherence to deliverables and contractual commitments

Required Skills & Qualifications:

Strong knowledge of:

• Basic understanding of routers, modems, and last-mile connectivity
• Good understanding of incident and service management processes
• Strong communication and customer-handling skills
• Basic MS Excel skills
• Ability to work independently at customer location

Preferred Skills:

• Basic exposure to sales coordination or customer relationship management
• Coordination involving delivery of new business links.
• Networking concepts knowledge is an advantage.

Key Competencies:

• Customer-centric approach
• Problem-solving and analytical skills
• Ownership and accountability
• Strong coordination and communication

Role Type:

• On-site (Customer Location – Implant Role) Bangalore (Domlur)
• Work from office only.
• Leaves & timings as per the BFSI customer.

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