Position Details: Project Manager

Description:

C2 – Vodafone Idea Internal

JOB DESCRIPTION

Job Summary:

We are looking for a dedicated and customer-focused Service Engineer to be deployed as an implant at

the customer location. The role involves end-to-end ownership of service delivery, technical support,

and coordination for sales-related activities within the Fixed Line Data (FLD) business.

Key Responsibilities:

• Act as a single point of contact (SPOC) for all service and support-related activities at the

customer site

• Provide on-site coordination for Fixed Line Data services (Internet Leased Line, MPLS, etc.)

• Ensure timely incident management, First level troubleshooting, and resolution as per SLAs

• Coordinate with internal teams (NOC, backend support, customer and field teams) for issue

resolution

• Monitor network performance and ensure service uptime and quality delivery

• Support sales teams in customer engagement, requirement gathering, and solution discussions

• Assist in service provisioning, testing, and handover to the customer

• Maintain proper documentation of tickets, service reports, and customer interactions

• Drive customer satisfaction by proactive communication and regular updates

• Ensure adherence to deliverables and contractual commitments

Required Skills & Qualifications:

Strong knowledge of:

➢ Basic understanding of routers, modems, and last-mile connectivity

➢ Good understanding of incident and service management processes

➢ Strong communication and customer-handling skills

➢ Basic MS Excel skills

➢ Ability to work independently at customer location

Preferred Skills:

➢ Basic exposure to sales coordination or customer relationship management

➢ Coordination involving delivery of new business links.

➢ Networking concepts knowledge is an advantage.

Key Competencies:

o Customer-centric approach

o Problem-solving and analytical skills

o Ownership and accountability

o Strong coordination and communicationC2 – Vodafone Idea Internal

Role Type:

On-site (Customer Location – Implant Role) Bangalore (Domlur)

Work from office only.

Leaves & timings as per the BFSI customer.

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